Senior Engineer, End User Compute

Job Description : End User Computing - Senior Engineer

Required Skills: ● Proven experience (7+ years) as a senior engineer supporting enterprise VDI environments (AWS WorkSpaces, AppStream 2.0, Citrix XenDesktop/XenApp, RemoteApp). ● Proven ability to build and operate AWS VDI environments at scale ● Solid knowledge of enterprise networking, Active Directory, SAN storage, security principles, and backup strategies. ● Strong proficiency in PowerShell, Python, or shell scripting alongside CI/CD tooling (Jenkins, Terraform, AWS CloudFormation) ● Deep familiarity with AWS CLI, CloudWatch, VPC, EC2, S3, and AWS Service Catalog ● Proven expertise in isolating, diagnosing, and resolving complex technical issues ● Strong expertise in identifying performance bottlenecks and implementing cost-saving measures ● This role requires you to support Multi-region, Multi-site, VDI environments and be On call for critical Incidents for APAC Zone.

Additional Skills Requirements: ● Strong understanding of Agile methods, Collaborative development, continuous learning, Customer focused, Ownership ● Working familiarity with JIRA and Service Now ● Demonstrated experience executing medium-to-large-scale migrations from legacy VDI platforms onto AWS Cloud infrastructure

Responsibilities: ● Responsible for overall direction, development, enhancement and maintenance of the enterprise VDI environment (AWS Workspaces/Appstream). This includes analysis, planning, development and implementation of new features and enhancements to provide required levels of service to the organization ● Managing day-to-day administration, planning, and problem-solving for VDI infrastructure (AWS Workspaces & AppStream 2.0) ● Implement automated lifecycle management routines (auto-termination of idle resources, automated running-mode adjustments, right-sizing) alongside user notifications to maintain cost efficiency ● Utilize PowerShell, Python, and Jenkins to automate repeated operational tasks, service requests, and maintenance workflows. ● Leverage AWS CLI and CloudWatch to streamline monitoring, operational reporting, and issue resolution ● Accurately maintain all documentation related to configuration, SOPs, processes, asset inventories, topologies, administration manuals, support contacts etc. ● Work with Application Owners and vendor to resolve complex issues in order to ensure a stable environment ● Identify and work on areas of service improvement & standardizing processes