SENIOR EXECUTIVE - CUSTOMER SERVICE (IMPORTS)

· Job Title: Executive Import Customer Service

· Reporting to: KAM- Customer Service

· Level: E1_E2_E3

· Location: Delhi

· Minimum Qualification: Any Graduate

· Desired Qualification: MBA

· Age: 25 – 35 years

· Required experience range: 2 – 5 years

· Targeted industry: Logistics/supply chain

· Division: NVOCC

· Department: Customer Service

Roles & Responsibilities

· Coordination with overseas agents

· Coordination with customers

· To quote rates to the customers and feedback

· Arrange shipments as per customer’s requirements at various destinations

· Send CAN to the customers well before arrival the shipments

· Arrange DSRs to the premium customers on daily basis

· Making routing orders in Topaz with selling rates

· To check the overseas invoices

· To arrange the manifest docs from the forwarders well before

Desired Candidate’s Profile

Skills

· Should have good software skills (Ms-Excel)

· Should have good communication skills (Email communication) and positive attitude·

Should have negotiation skills