Senior Group Manager - Ops - REF112907X · 2026287641 - Insurance
- Location Visakhapatnam, AP, in
- Experience ~5-10 yrs
- Job type Full-time
- Posted 7 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Qualification
- Bachelor's
- Job ID
- 744000154082898
Job description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Role: Lead end-to-end operations for one or more client accounts, ensuring delivery against SLAs, quality, productivity, financial targets, and transformation initiatives while developing future leaders.
Key Responsibilities: 1. Operations Leadership
- Own delivery for multiple processes or business units.
- Drive SLA, KPI, Quality, Productivity, AHT, and Customer Satisfaction performance.
- Lead governance reviews and performance reporting.
- Ensure compliance with client and regulatory requirements.