Senior

Learning Deployment & Program Management Execute technical and professional learning programs aligned to business priorities. Manage end-to-end training deployment, including planning, scheduling, nominations, communications, and delivery coordination. Deliver new hire induction and selected learning interventions. Partner with business leaders and stakeholders to identify learning requirements and support capability-building initiatives. Track learning effectiveness through participation, feedback, and impact metrics.

Learning Operations & Stakeholder Management Own and manage training calendars across Tax service lines. Coordinate with SMEs, facilitators, vendors, and internal stakeholders to ensure seamless program delivery. Monitor attendance, completion, learner feedback, and overall training quality. Support multiple learning projects while ensuring timely execution and stakeholder satisfaction.

Reporting & Analytics Develop and maintain learning dashboards, reports, and leadership updates. Analyze learning data and generate actionable insights. Create executive-ready presentations and reports for business stakeholders.

Continuous Improvement Drive process improvements, operational excellence, and learner experience enhancements. Support adoption of digital learning tools, automation, and AI-enabled learning solutions. Contribute to strategic L&D initiatives and special projects.

Learning Deployment & Program Management Execute technical and professional learning programs aligned to business priorities. Manage end-to-end training deployment, including planning, scheduling, nominations, communications, and delivery coordination. Deliver new hire induction and selected learning interventions. Partner with business leaders and stakeholders to identify learning requirements and support capability-building initiatives. Track learning effectiveness through participation, feedback, and impact metrics.