Senior Manager - FaaS Solutions, FinOps

The FaaS Solutions Senior Manager is responsible to assist Sales & Development team to bridge market demands with scalable products & solutions. This role engages cross-functional teams and external stakeholders, including vendors, sellers, and clients, to uncover systemic pain points and translate them into high-value service offerings and commercial models.

Key job responsibilities Opportunity Identification & Assessment

• Discovery: Conduct structured engagements with vendors, sellers, and internal operations teams to identify pain points, inefficiencies, and unmet needs within fulfillment workflows.
• Voice of the Customer (VoC) Synthesis: Consolidate feedback from external stakeholders and internal teams to surface recurring themes and prioritize high-impact opportunity areas.
• Service Opportunity Definition: Translate stakeholder insights into structured problem statements and service hypotheses that feed into the FaaS product roadmap.

Stakeholder Engagement & Relationship Management

• External Advisory: Serve as a trusted advisor to sellers and vendors, guiding them in articulating operational challenges and solution requirements.
• Cross-Functional Alignment: Collaborate with Product, Operations, Delivery, and Sales to ensure proposed solutions align with organizational capabilities.
• Executive Communication: Present business cases, findings, and solution frameworks to C-suite and senior leadership with clarity and confidence.