Senior MDM Service Delivery Manager

Life Unlimited. At Smith & Nephew (S+N) is a large multinational Medical Technology organization with an extensive Enterprise Applications ecosystem to run end-to-end business operations. Master Data Management (MDM) is at the core of this ecosystem to create, govern and maintain trusted master records, and to establish a single source of truth across the enterprise. At S+N, Syndigo and Alation are our primary MDM and data governance platforms, amongst others. These MDM systems are tightly integrated with ERPs, other best-in-class enterprise systems such as PLM (Windchill), Data Warehouse (Snowflake), CRM (Salesforce), HR (Workday), and also external regulatory and marketplace platforms like GDSN.

What will you be doing? We are seeking a Senior Service Delivery Manager (SDM) for MDM who is responsible for end-to-end service delivery, operations and continuous improvement of Master Data Management (MDM). The SDM owns the service lifecycle from Inception to Build through Run. This role ensures platform stability, data integrity and data quality while driving governance, vendor management, and roadmap execution. The role serves as the primary interface between business stakeholders, data governance, IT, and external partners to ensure the MDM platform supports business growth, digital transformation, and data-driven decision-making. This role is also expected to prepare for our strategic ERP transition to SAP S/4HANA.

What will you need to be successful? Service Delivery & Operational Excellence (30%), Platform Ownership, Strategy & Roadmap (20%), Program Delivery & Transformation Leadership (20%), Vendor, Partner & Commercial Management (15%), Continuous Improvement (15%).