Senior Network Engineer

In this role, you will work with Google Cloud customers providing operational support for networking infrastructure critical to their business. You will provide technical expertise to resolve customer reachability and performance issues, across a networking environment. You will learn about Google Cloud services and how they interact with the network with the goal of timely issue resolution. You will have experience with enterprise network engineering, understanding of how to manage technical issue resolution, including interfacing with third-party network vendors. You will help to automate and improve break/fix and provisioning processes, including writing playbooks, delivering training, and writing scripts. You will have knowledge of network operations, internet service providers and carrier landscape, debugging physical infrastructure, and router/switch/firewall configuration. You will know how to navigate ambiguity.

• Provide operational support for Google Cloud Platform (GCP) customers and peers.

• Help customers to resolve issues with network services, and assist with troubleshooting issues with connectivity and performance. Validate and test customer configurations in an interoperability lab environment. Write workflow automation to improve the customer experience.

• Lead improvements in documentation, playbooks, and training for support organizations and Network Operations Centers (NOCs).