You will be taken to Pfizer’s own careers page to apply. Job ID 4965691.
Job description
Qualifications / Experience: We believe that our team is the most valued resource for our success. Why don’t you start your career in a multinational and challenging work environment in pharmaceutical sector? We invite you to Pfizer for our organizational structure; Global Operations Services Center which delivers services to Europe, AfME, LATAM, NA and APAC.
We will hire a Senior Operations Specialist who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Senior Operations Specialist will be accountable and expert for a set of countries and working with peers across the team.
We are looking for:
3-6 years’ experience in Service delivery, Shared service delivery or Sales operations.
Service oriented/Customer service mindset
Excellent IT literacy/knowledge required (technology savvy)
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Experience in data stewardship, reporting and analytics delivery
Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IMS, Cegedim One-Key, Internal sales, Field Force activity, etc.)
Advanced Excel Skills (working with formulas, parameters)
Self-motivated
High level of independent and service oriented working attitude
Able to propose process improvements & optimizations
Able to demonstrate strong analytical and quantitative skills
Able to fact-based challenge and detail oriented
Good communication and interpersonal skills
Good team player
Experience in working in a multicultural environment preferred
Fluency in both written and verbal English is a must.
Fluency in additional EU language (Spanish, German, French, Italian, Russian) preferred
You will be expected to:
Engage with selected markets / verticals for all their requests
Ensure process documentation is maintained up to date for data & transactional processes
Act as a country expert for any issues with Delivery Team Leads
Share best practices across the Global Operations Services Center team
Deliver data validation and stewardship for data sets in scope
Deliver reporting and analytics to Biopharma Operations colleagues
Deliver data extractions from multiples databases
Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives
Provide analytical support and expertise for all data process in scope
Propose and deliver solutions and ideas for any problems and issues faced
Prioritize requests and manage workload according to plan
Follow SLA & guidelines and timeline established for the team and meets SRT KPIs
Deliver high quality service for any activities in scope
Propose continuous improvement of processes in scope
Develop Subject Matter Expertise for one or more data process in scope
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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