Senior Program Manager, RBS BE - Organization Excellence

The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, he/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). He/She will be data-driven and demonstrate good judgment in how and when to escalate. A successful candidate will be an exceptional strategic thinker. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product.

This Senior Program Manager will own the VP goal of RBS People Experience Improvement, with the mission to make RBS the best place to work where employees feel valued, connected, empowered, and advance their careers in a meaningful way. The role encompasses leading a comprehensive People Experience program that will drive employee engagement through voice, insights, launching solutions and feedback mechanisms. The manager will establish clear accountability structures, measure impact through the Connections Score and program-specific KPIs, and coordinate cross-functional execution to deliver exceptional employee experiences that directly correlate with improved organizational performance, talent retention, and workplace satisfaction.