Senior Sales Manager (Household)

Job Requirements About the Role The Senior Sales Manager – Household is a strategic leadership role within the Branch Banking function of Retail Banking. This role is responsible for managing and scaling the retail branch banking business across the assigned region. The incumbent will drive the acquisition of Household/ Savings customers, expand the branch footprint, increase product penetration, and ensure the delivery of high-quality customer service. The role also carries P&L accountability and contributes to the broader objectives of the branch banking channel.

Key Responsibilities Primary Responsibilities

• Lead and mentor a team of branch officers across the assigned command area of branches.
• Identify and acquire potential customers for asset products, generating fee-based revenue.
• Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
• Drive activation of household/ savings clients and ensure achievement of float targets.
• Impart and refresh product knowledge among team members to maintain up-to-date awareness.
• Ensure timely resolution of customer queries and service requests.