Senior Specialist - Architecture

Technical Skills

ServiceNow Platform Expertise Advanced proficiency in ServiceNow modules such as IT Service Management ITSM IT Operations Management ITOM and Integrations with Third Party applications

Knowledge on ServiceNow and BMC Helix is an added advantage

Programming Languages Strong knowledge of JavaScript client and server side Glide API HTML CSS and experience with RESTSOAP integrations

Workflow and Automation Ability to design and implement complex workflows business rules UI policies client scripts and automation using ServiceNow tools

Integration Skills Experience integrating ServiceNow with external systems Active Directory CMDB monitoring tools etc using APIs MID servers and integration technologies

Database Management Familiarity with relational databases data modeling and ServiceNow tables and relationships

CMDB Expert Configuration Management Deep understanding of CMDB structures asset management and configuration item CI lifecycle management CMDB Admin Manage CMDB Restructure CMDB using CSDM Experienced in IRE

Security and Access Control Knowledge of ServiceNow ACLs roles groups and security best practices

Performance Optimization Experience in platform performance monitoring troubleshooting and optimization

Professional Experience

Solution Architecture Ability to design scalable maintainable and secure ServiceNow solutions tailored to business requirements