Senior Specialist - Package Implementation

Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who

have deployed them Publish the content to Community and YouTube channel

Create product training content for ServiceNow Impact teams Includes a 101level product overview explanation of common use cases and agentic capabilities

Deliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded version

Engage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P products

Contact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content

and product training material

Contact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk

assessments and details

Program manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk

management

Monitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least onceweek

Triage CRIR requests and risk signals to identify when PEx engagement is needed Report findings to team manager for