Senior SRE Technical Specialist

Job Summary

Lead the adoption and continuous improvement of SRE practices across business applications and platforms by driving observability, SLI/SLO and Error Budget frameworks, AIOps, alert quality management, automation, operational excellence, and reliability improvements using Splunk-based solutions.

Key Responsibilities

Key Responsibilities:

• Implement and institutionalize SRE practices including SLIs, SLOs, Error Budgets, reliability reviews, and service health management
• Design and implement end-to-end observability solutions using Splunk Observability Cloud, Splunk ITSI, and Splunk Enterprise
• Define and manage alert quality standards to reduce noise, eliminate alert fatigue, and improve incident response effectiveness
• Configure and maintain business service monitoring, KPI frameworks, service health dashboards, event analytics, and business observability capabilities
• Implement AIOps capabilities including event correlation, anomaly detection, intelligent alerting, and operational analytics
• Drive continuous improvement initiatives to improve MTTD, MTTR, MTBF, service reliability, and operational efficiency
• Integrate monitoring, logging, ITSM, cloud, application, infrastructure, and third-party platforms to enable end-to-end observability
• Support incident management, problem management, RCA, and blameless postmortem activities
• Partner with application, cloud, platform, and operations teams to improve production readiness and operational resilience