You will be taken to Nagarro’s own careers page to apply. Job ID 744000155031462.
Job description
👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Requirements
Experience : 7.5+ years
Relevant experience in product engineering, application administration, application support, or enterprise application operations.
Strong hands-on experience managing and supporting enterprise legal applications.
Mandatory experience with at least 2–3 legal applications, such as iManage, App4Legal, Nasdaq Boardvantage, Englo be Access Admin, or Moody Orbis.
Strong knowledge of legal application administration, configuration, troubleshooting, and production support.
Experience managing application upgrades, patching, maintenance, and enhancements.
Hands-on experience with Disaster Recovery (DR), failover execution, recovery procedures, and business continuity planning.
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Strong experience with cloud infrastructure, particularly AWS and/or Azure.
Strong experience supporting and executing on-premises to cloud migration initiatives.
Experience with SQL database administration, database troubleshooting, and performance optimization.
Good understanding of networking concepts, including DNS, firewalls, SSL/TLS, VPNs, and connectivity troubleshooting.
Proficiency in PowerShell, Bash, and/or Python scripting for automation and operational support.
Strong understanding of application security, access management, data protection, and compliance requirements.
Experience monitoring application performance and resolving complex production issues.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to create technical documentation, operational runbooks, and recovery procedures.
Strong communication and collaboration skills to work effectively with infrastructure, security, database, application, and business teams.
Experience with ITSM tools and incident, problem, and change management processes is desirable.
Knowledge of Docker and Kubernetes is an advantage.
Familiarity with compliance frameworks such as GDPR, HIPAA, and SOC 2 is desirable.
Experience with Infrastructure as Code tools such as Terraform or AWS CloudFormation is an advantage.
Strong ownership and ability to manage critical applications in enterprise environments.
Responsibilities
Manage, administer, and support enterprise legal applications, ensuring system availability, reliability, and optimal performance.
Provide production support, investigate incidents, manage escalations, and resolve application-related issues within agreed service levels.
Execute Disaster Recovery (DR) failovers, recovery procedures, and business continuity activities to ensure operational resilience.
Manage application upgrades, patching, maintenance, enhancements, and release activities.
Lead and support on-premises to cloud migration initiatives across AWS and/or Azure environments.
Plan and execute application migration activities, including environment assessment, dependency mapping, migration planning, testing, cutover, and post-migration validation.
Ensure application security, regulatory compliance, access management, and adherence to enterprise IT policies.
Monitor application health, system availability, logs, and performance metrics to proactively identify and resolve potential issues.
Perform SQL database administration activities, including database monitoring, troubleshooting, maintenance, and performance optimization.
Troubleshoot infrastructure and connectivity issues involving DNS, firewalls, SSL/TLS certificates, VPNs, and network configurations.
Develop and maintain automation scripts using PowerShell, Bash, and/or Python to streamline administration and operational activities.
Create and maintain technical documentation, standard operating procedures, support guides, recovery procedures, and operational runbooks.
Collaborate with application owners, infrastructure teams, cloud engineers, database administrators, security teams, and external vendors.
Support application testing, deployment, configuration management, and production readiness activities.
Ensure legal applications meet availability, performance, security, and business continuity requirements.
Support continuous improvement initiatives to enhance application stability, operational efficiency, and service quality.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
