Senior Team Lead - International Billing

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Team Overview GFSS Invoice to Cash - International Billing ( Non-US Regions ) Team

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities Job: Senior Team Lead - Billing (Canada, UK & South Africa) Job Code: Job Family: Compensation Grade: Document Updated: Focus of Role: India (GCC-Pune)

What We'll Bring

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Job Description: The Senior Team Lead will be responsible for leading and managing end-to-end Billing Operations for international regions including Canada, United Kingdom, and South Africa. The role requires strong people leadership, stakeholder management, process governance, operational excellence, and continuous improvement capabilities to ensure timely and accurate invoice generation, compliance, and exceptional customer experience. The incumbent will drive operational performance, support strategic initiatives, lead a team of billing professionals, collaborate with cross-functional teams, and ensure adherence to SLAs, internal controls, and company policies. Key Responsibilities People Leadership · Lead, mentor, and develop a team of Billing Analysts and Team Leads. · Drive employee engagement, performance management, coaching, and career development initiatives. · Conduct regular one-on-one meetings, performance discussions, and talent reviews. · Foster a high-performance and customer-centric culture within the team. · Manage workforce planning, resource allocation, and succession planning. Billing Operations Management · Oversee end-to-end billing activities across Canada, UK, and South Africa. · Ensure accurate and timely invoice generation, credit notes, adjustments, and customer billing support. · Monitor process adherence, quality standards, and SLA performance. · Manage month-end and quarter-end billing activities to ensure timely financial closure. · Drive issue resolution for billing discrepancies and escalations. Stakeholder Management · Act as primary point of contact for regional business leaders, sales teams, finance partners, and customers. · Build strong partnerships with internal and external stakeholders. · Lead governance calls, operational reviews, and business updates. · Manage customer and leadership escalations effectively. Process Excellence & Continuous Improvement · Identify automation and process optimization opportunities. · Drive Lean, Six Sigma, and continuous improvement initiatives. · Lead transition, transformation, and system enhancement projects. · Implement best practices and standardization across regions. Controls & Compliance · Ensure compliance with company policies, billing controls, audit requirements, and regulatory guidelines. · Support internal and external audit activities. · Drive process documentation and maintain SOPs and process maps. · Ensure effective risk management and control environment. Reporting & Analytics · Monitor operational KPIs and productivity metrics. · Develop and present performance dashboards and management reports. · Analyze trends, identify root causes, and implement corrective actions. · Provide data-driven recommendations to leadership. Qualifications: · Bachelor’s degree in finance, Accounting, Business Administration, or related field. · 10+ years of experience in Invoice-to-Cash (I2C), Billing, Accounts Receivable, Collections, or Order-to-Cash operations. · Strong experience handling Billing, customer account adjustments, credits, rebills, disputes, write-offs, and reconciliations. · Experience supporting international markets such as UK, Canada, South Africa, or other global regions. · Strong understanding of financial controls and compliance requirements. · Advanced proficiency in Excel, reporting tools, and ERP systems (PeopleSoft, HighRadius, Salesforce, etc.). Preferred Qualifications