Senior Technical Application Specialist

End Date Sunday 11 October 2026 We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options Hybrid Working Job Description Summary As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. Job Description

• Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
• Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
• Delivers prescribed outcomes by working as directed within established data management systems and procedures.
• Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
• Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
• Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline.