Senior Technical Program Manager

Summary

Guidewire provides outstanding software for the second-largest financial services industry in the world: insurance. We deliver the core applications that Property and Casualty (P/C) insurers use to build their products, sell policies, settle claims, and bill their customers. We deliver SaaS solutions via Guidewire Cloud that enable our customers to rapidly innovate and drive measurable value. Our Application Platform helps internal developers and customers build innovative insurance applications with the aim to boost developer productivity, establish a vendor ecosystem and leverage the latest cloud technologies.

As a Technical Program Manager, you will play a key role within Application Platform organization, driving projects internally (and with other teams). You will be responsible to drive and coordinate major platform and cloud service initiatives with the highest degree of complexity. Your impact will be felt across the organization. You will spend a significant proportion of your time developing the capabilities of the team as a whole. Job Description

What you’ll do ● Lead end‑to‑end planning and execution of complex, multi‑team technical programs across platform, cloud operations, product engineering, data, and security to support PDO’s goals in reliability, security, and gross margin improvement. ● Partner with engineering, product management, design, QA, business stakeholders, and infrastructure teams to define scope, problem statements, success metrics, and delivery milestones for initiatives such as GenAI “lifts,” cloud reliability improvements, and new platform capabilities. ● Develop, maintain, and continuously refine integrated program plans—including timelines, dependency maps, risk registers, and release plans—to ensure programs land on time, within scope, and with clearly defined business outcomes. ● Manage cross‑functional dependencies, proactively identify and remove blockers, and escalate risks with data‑driven options so teams can move quickly while maintaining quality, compliance, and customer trust. ● Facilitate agile ceremonies, technical deep dives, architecture and design discussions, and regular program syncs that align teams around priorities, trade‑offs, and delivery commitments across loosely coupled domains. ● Implement and evolve program governance, reporting cadences, and operational best practices that improve transparency, decision‑making, and execution efficiency across PDO and partner organizations. ● Define and own program‑level KPIs (e.g., reliability, incident metrics, development velocity, technical debt reduction, cloud and data platform adoption, infrastructure stability), track variances, and drive course‑corrections based on data and continuous feedback. ● Ensure technical readiness for production releases—including security posture, scalability, performance, disaster recovery dependencies, and operational health—aligned with Guidewire’s security and compliance standards. ● Collaborate with leadership to drive change management, refine processes, and align programs with Guidewire’s broader vision to embed AI and GenAI across products and operations, including initiatives like the Agentic AI Platform and cloud adoption accelerators. ● Influence platform and tooling direction by identifying opportunities to streamline developer workflows, improve operational efficiency, and better support AI, cloud, and data platform adoption across PDO and other teams. ● Manage relationships with vendors and third‑party service providers where applicable, including contract and SLA considerations, to ensure external dependencies support program outcomes and service reliability. ● Act as the “glue” that connects high‑velocity, distributed teams, ensuring alignment with Guidewire’s mission to transform how P&C insurers operate through a secure, scalable, AI‑enabled cloud platform. ● At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.