Senior Technical Support Engineer, Networking

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

The standard work schedule for this role is Tuesday through Saturday.

What you will be doing

• Tier 3 support: installing, supporting, and resolving technical issues and challenges

• Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations

• Problem reporting, customer concern, replication, and resolution management

• Respond to customer technical inquiries

• Site visits and conference calls with customers and partners.

• Developing & refining internal processes to improve support efficiency and productivity

What we need to see

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience