Senior Technical Support Professional

Hello Visionary! We empower our people to stay resilient and relevant in a constantly evolving world. We're looking for individuals who are eager to learn, innovate, and make a meaningful impact. If you are passionate about technology and customer success, we'd love to have you on our team.

We are Looking for a Senior Technical Support Professional You'll make a difference by:

• Resolving customer support service requests through Email, Phone, Remote Support, and On-site visits while ensuring high levels of customer satisfaction.
• Troubleshooting and analyzing product-related issues in a timely manner and providing customers with effective solution recommendations and action plans.
• Publishing Knowledge Base articles, FAQs, and conducting webinars to proactively address customer concerns and improve self-service capabilities.
• Collaborating with internal technical teams and participating in knowledge-sharing sessions to promote best practices and stay updated on new technologies and applications.
• Building technical and domain expertise on management stations and integration platforms by setting up and validating customer environments in test laboratories.
• Administering hotline support services and software download platforms for global and regional customers.
• Supporting the development and delivery of technical training programs for customers, partners, and internal teams.
• Maintaining accurate records of customer interactions, technical resolutions, and service activities within the support management system.
• Providing timely updates and effective communication to customers throughout the issue resolution lifecycle.

You'll win us over by:

• Holding a Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.
• Having 2-6 years of experience in Technical Support, Customer Support Engineering, Product Support, or related functions.
• Demonstrating strong troubleshooting and analytical skills across software, networking, and system environments.
• Possessing knowledge of IP Networking, Windows operating systems, server infrastructure, and integration technologies.
• Exhibiting strong communication, presentation, and customer relationship management skills.
• Being able to manage multiple customer issues simultaneously while maintaining service quality and response commitments.
• Having experience in customer training, technical documentation, or knowledge management activities.

Preferred Qualifications:

• Experience with enterprise software applications, integration platforms, or video/security management systems.
• Relevant technical certifications in networking, Windows administration, cybersecurity, or product-specific technologies.
• Experience in conducting technical webinars and customer enablement programs.

We'll support you with:

• Hybrid working opportunities.
• Diverse and inclusive culture.
• Continuous learning and development programs.
• Exposure to global customers and cutting-edge technologies.
• Opportunities to work alongside industry experts and cross-functional teams.

Join us and be yourself! This role is based in Chennai, where you'll get the chance to work with teams building the next generation of cloud platforms and data solutions that drive innovation at scale. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. We're Siemens. A collection of over 312,000 minds building the future, one day at a time across the globe. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers