Senior Territory Service Representative:383975

Pickup & Delivery Operations

• Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
• Ensure accurate handling, loading, transportation and delivery of customer shipments.
• Optimize daily route execution to maximize delivery productivity and customer coverage.
• Maintain high first-attempt delivery success and minimize service failures.
• Support branch operations during peak business periods and contingency situations.

Customer Service & Brand Representation

• Deliver an exceptional customer experience during every customer interaction.
• Professionally represent the Blue Dart brand while interacting with customers.
• Build positive relationships with regular customers and business accounts.
• Resolve routine customer concerns and escalate complex issues appropriately.
• Ensure excellent personal grooming, professional conduct and uniform compliance at all times.

COD & Documentation Management

• Collect and reconcile Cash on Delivery (COD) payments accurately.