Service Delivery

Service Delivery, Staff Job Requisition

Service Delivery accurately and efficiently delivers Blackbaud services with increased value to our customers. Service Delivery focuses on effective delivery of our customers’ requirements, management of processes and building robust customer relationships.

As a successful Service Delivery team member, you will specialize in working on cases, operations requests and various projects while providing professional, courteous and efficient services. Working in a structured, fast-paced team environment, you'll need to assist in prioritizing customer requests and troubleshooting issues, as well as maintaining open communication with various teams.

Primary Skills

• Ability to manage a high volume of service activity

• Perform service tasks with efficiency and high quality

• Prioritize tasks in a fast-paced environment to meet service level agreements (SLAs)

• Document information clearly, accurately and promptly

• Strong organizational skills with attention to detail

Competencies

• Develops and maintains good working relationships with others. Engages others in active, open and productive dialogue. Relates well to others and builds rapport inside and outside of the organization. Resolves conflicts with strength, tact and diplomacy. Timely in communication and listens well.

• Works effectively in situations involving uncertainty or lack of information and responds flexibly to change. Ability to modify and shift behavior as situations or objectives evolve. Accepts and embraces shifts in job or organizational structures.