You will be taken to Global Payments’s own careers page to apply. Job ID R0075602.
Job description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Service Delivery Manager - P3 to join our ever-evolving SRE Team and help us unleash the potential of every business.
What you’ll own
Act as the primary point of contact for application and production support activities.
This role is of Individual contributor, you will not be handling any team
Monitor application health, system performance, and service availability.
Analyze, troubleshoot, and resolve incidents, service requests, and production issues within SLA
timelines.
Coordinate with development, infrastructure, database, and vendor teams to drive issue resolution.
Lead root cause analysis (RCA) for major incidents and ensure preventive actions are implemented.
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Manage change, release, and deployment activities across environments.
Review system alerts, logs, and monitoring dashboards to proactively identify risks.
Ensure compliance with ITIL processes including Incident, Problem, Change, and Service Request
Management.
Maintain operational documentation, knowledge articles, runbooks, and support procedures.
Track service metrics, KPIs, and prepare operational reports for stakeholders.
Support disaster recovery (DR) exercises and business continuity activities.
Mentor junior analysts and provide technical guidance to the team.
Participate in on-call support, weekend releases, and critical production activities as required.
Drive continuous service improvement initiatives to enhance system stability and customer
satisfaction.
What you bring
Strong experience in Application Support / Production Support.
Hands on experience of AWS / Devops Tools for Production support tasks
Knowledge of ITIL processes and Service Management.
Experience with ServiceNow, Cloud Dashboard or similar ticketing tools
Understanding of Linux/Unix, Scripting, SQL, DB2, APIs, and cloud platforms
Excellent troubleshooting and analytical skills.
Strong stakeholder management and communication skills.
Ability to handle high-priority incidents and work in a fast-paced environment.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. LinkedIn # (#LI- Susmita Tripathy)
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