Procore
Service Desk Analyst
- Location IN - India - Bangalore
- Experience 1-2 yrs
- Job type Full-time
- Posted 13 Oct 2026
- Qualification Diploma
You will be taken to Procore’s own careers page to apply. Job ID R0018844.
Job description
Job Summary The Service Desk Analyst serves as the primary point of contact for end users seeking technical assistance. This role is responsible for logging, troubleshooting, resolving, and escalating IT incidents and service requests while delivering exceptional customer service and ensuring strict adherence to Service Level Agreements (SLAs).
Key Responsibilities
- Act as the primary point of contact for IT-related incidents and service requests through phone, email, chat, and ticketing systems.
- Log, categorize, prioritize, and assign tickets accurately in the IT Service Management (ITSM) tool.
- Provide first-level technical support for hardware, software, network, and application-related issues.
- Troubleshoot and resolve common IT issues, including: Password resets, account unlocks, and access provisioning through Okta.Microsoft 365 support.Google Workspace administration and support.VPN connectivity issues.Printer and peripheral device support.Desktop and laptop troubleshooting.Email and collaboration tool support, including Slack and Zoom.
