Zensar Technologies
IT Services & IT-BPM
SERVICE DESK-French
- Location Pune, Maharashtra, India
- Experience 6-9 yrs
- Job type Full-time
- Posted 6 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Qualification
- Bachelor's / Diploma
- Job ID
- 151709
Job description
Language Skills (Mandatory)
- Fluent French language proficiency (spoken and written) is mandatory.
- Ability to communicate effectively with Swiss end users via phone, email, chat, and ticketing systems in French.
- Strong English communication skills for collaboration with global support teams and internal stakeholders.
- Knowledge of German and/or Italian will be considered an added advantage.
- French language proficiency (B2/C1 level or equivalent) is mandatory.
Responsibilities
- Key Responsibilities
- Act as the first point of contact for all IT-related incidents and service requests.
- Log, categorize, prioritize, and track tickets using the ITSM tool.
- Provide Level 1 support for end-user computing, Microsoft 365, network connectivity, VPN, email, printers, and business applications.
- Perform initial troubleshooting and resolve issues within defined procedures and knowledge articles.
- Escalate unresolved incidents to appropriate Level-2/Level-3 teams as required.
- Monitor ticket queues and ensure SLA compliance.
- Communicate effectively with Swiss users through phone, email, chat, and ticketing systems.
- Maintain accurate documentation of incidents, resolutions, and workarounds.