Service Monitoring Engineer

Join our Team

About this opportunity We are now looking for an Service Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management. You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson’s vision of a fully connected, intelligent world.

What you will do

• Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.
• Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.
• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.
• Execute proactive monitoring to detect early warnings and prevent service degradations.