Service Now Developer- Subcontractor- 5A

You will be taken to Birlasoft’s own careers page to apply. Job ID 59691244.

Job description

Role Titles

Responsibilities Core SPM Functions

Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules.
Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows.
Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences.
Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Development & Customization

Build approved AI-enabled flows and agentic workflows with human review before priorities, funding, or delivery decisions are finalized.
Create and maintain prompt templates, input mappings, contextual data, output parsing, guardrails, error handling, and audit logging.
Support AI agents for demand enrichment, validation tasks, project monitoring, reminders, exception detection, and escalation.