Service Specialist - SAP Integration

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Using expanded conceptual and practical knowledge, has accountability for design, transition, and/or operations of infrastructure services. For design, responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps. For transition, the responsible for the delivery and implementation of new services and service changes. For operations, responsible for a high-level of client satisfaction, run-the-business IT operations, SLAs, service operations, and operational service improvements. Responsible for maximizing adoption and value of services for the intended audience. In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others. It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.