You will be taken to Johnson Controls’s own careers page to apply. Job ID WD30282339.
Job description
Job Description
Technical Architect - ServiceMax
We are seeking an experienced Technical Architect - ServiceMax - with 10+ years of expertise in designing, governing, and delivering enterprise-scale ServiceMax and Salesforce solutions. This role will lead architecture strategy for global field service transformation programs, ensuring scalable, secure, integrated, and business-aligned solutions that support standardized global processes and country-specific rollout needs.
Key Responsibilities
Partner with business stakeholders, product owners, and delivery teams to translate field service requirements into scalable ServiceMax architecture, solution designs, and technical specifications.
Redesign and standardize field service processes to improve operational efficiency, technician productivity, dispatcher effectiveness, and customer experience.
Own end-to-end ServiceMax solution architecture, design governance, and technical decision-making across global programs, ensuring alignment with business requirements, enterprise architecture standards, and industry best practices.
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Define the global ServiceMax template architecture and manage controlled country-specific localization, including regional process variations, deployment sequencing, training readiness, change management, and hypercare support.
Architect enterprise integrations between ServiceMax, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms using appropriate API-led and event-driven integration patterns.
Ensure platform capabilities and solution designs meet non-functional requirements, including scalability, performance, security, resilience, monitoring, maintainability, and supportability.
Define and govern end-to-end data migration strategies for ServiceMax implementations, including legacy data assessment, cleansing, mapping, transformation, validation, cutover planning, and post-migration reconciliation.
Drive digital transformation initiatives by modernizing field service operations, enabling automation, improving technician and dispatcher experiences, and aligning ServiceMax capabilities with enterprise transformation objectives.
Provide technical leadership to administrators, developers, QA engineers, integration teams, and business analysts, ensuring consistent delivery standards, design quality, and adherence to best practices.
Lead cross-functional collaboration across business, IT, integration, data, security, and regional rollout teams to align solution decisions with program priorities and stakeholder expectations.
Maintain a forward-looking technology roadmap for ServiceMax and related Salesforce capabilities, identifying opportunities for continuous improvement, innovation, and platform optimization.
Requirements
Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline.
10+ years of experience in technical architecture, solution design, and enterprise application delivery, with strong expertise in ServiceMax, Salesforce Service Cloud, and field service transformation programs.
Proven experience designing and delivering ServiceMax capabilities, including configuration, custom extensions, workflows, integrations, mobile enablement, and global deployment models.
Deep understanding of field service management processes, including work order management, installed base, preventive maintenance, dispatching, scheduling, technician mobility, entitlements, and service operations.
Strong knowledge of Salesforce platform architecture, security model, data model, integration patterns, environment strategy, release management, and governance practices.
Demonstrated ability to lead complex technical problem solving, manage architectural risks, and make pragmatic design decisions in large-scale enterprise programs.
Excellent communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly to executive, business, and technical audiences.
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