KPMG
Consulting & Professional Services
Servicenow Consultant
- Location Bangalore, Karnataka, India
- Experience 4-8 yrs
- Job type Part-time
- Posted 7 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Qualification
- MCA / BCA
- Job ID
- 30046270
Job description
Servicenow Consultant
Responsibilities
ITSM/CMDB/ITOM/GRC Business Analyst Role Summary The ServiceNow Business Analyst acts as a functional bridge between business stakeholders and technical teams, driving requirements for ITSM, CMDB, and ITOM modules. The role focuses on translating business needs into scalable ServiceNow solutions, ensuring alignment with ITIL, CSDM, and enterprise governance standards. Key Responsibilities ✅ Business Analysis & Delivery
- Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
- Document user stories, acceptance criteria, process flows, and functional specifications
- Translate business needs into clear requirements for developers and architects
- Support end-to-end project lifecycle (Design → Build → Test → Deploy)
✅ ITSM Functional Responsibilities
- Gather and analyze requirements across:
- Incident Management
- Problem Management
- Change Management
- Request & Service Catalog
- Define workflows, SLAs, approvals, and automation opportunities
- Ensure ITSM processes are aligned with ITIL best practices
✅ CMDB & CSDM Responsibilities
- Understand and document CMDB data model, CI classes, and relationships