ServiceNow Functional Architect

Title: ServiceNow Functional Architect

ServiceNow Functional Architect is responsible for defining the functional architecture, process design, capability roadmap, and value realization of the ServiceNow platform across a complex global enterprise. The role translates business and technology priorities into scalable, standardized, and supportable ServiceNow solutions spanning IT Service Management, Security Operations, Asset Management, and Strategic Portfolio Management.

The architect serves as a strategic partner to global business leaders, IT operations, cybersecurity, asset management, portfolio management, enterprise architecture, data teams, and implementation partners. The role leads requirements discovery, operating model design, cross-module integration, process harmonization, solution governance, and adoption while ensuring alignment with enterprise architecture, security, privacy, data, and regulatory requirements.

Automation and artificial intelligence are critical elements of this position. The successful candidate will identify, prioritize, and architect high-value opportunities using workflow automation, orchestration, virtual agents, predictive intelligence, generative AI, AI agents, and decision support. The role will establish guardrails for responsible AI, measurable value, human oversight, data quality, and sustainable operational ownership.