Sky Global Indian Service-RM · Sky Channel · 0236 · 0261 · 1000735

Sky service Relationship Manager – NR – CCU

Department Customer Experience Center

Location Thane

Reporting Relationship CEC – NR – CCU/ICC

Position Grade Assistant Manager

Job Role

• Handling customer queries / complaints primarily on emails, letters and calls

• Adhere to agent-level Service Level Agreement (SLAs) specific by the process

• Ensure adherence to time schedules (Turn Around Time)

• Complete the logs specified by the process (End-of-day target)

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

• Provide inputs to improve work procedures that can enhance overall team performance

Job Description

• Graduate

• Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage

• Excellent communication skills – Verbal & Written

• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

• Flexible to get scattered 8 Week Offs in a month with 9hours shift

• Good listening skills and strong communication abilities.

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers