Soft Services Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Purpose and Nature Responsible for overall performance of Housekeeping of the site Key Accountabilities and Duties Checking front of the house as well back of the house daily basis. Checking caddies & trolleys. Checking duty roasters & absenteeism. Checking grooming of the staffs. Checking for the pest control measurers & follow-ups with the agency. Take corrective actions on all nonconformities including incidents/accidents if any. Checking all the necessary PPE’s of the staffs. Maintaining whole of our landscaped area Determine aspect-impacts including significant aspects and implement relevant controls. Determine hazards-risk including significant hazards and implement controls Participate in mock drills Report near misses Identify training needs and attend trainings as planned. Implementing check lists & follow-ups. Participate in incident investigation Agency meetings & corrections. Follow-up the SLA & KPI of the respective agencies. Follow-up for trainings as per SOP’s. Follow up for cleaning standard as per SOP’s. Ensure PPM activities Any other task / responsibility assigned by the management time to time Authority To assist in issue/ cancel permit for any planned activity To STOP any unsafe work as reported by workmen or self observed Conduct contractor monitoring and review meeting on monthly basis Manage stock requirement and reordering of consumables for house keeping activities Provide inputs for financial budgeting to Property Manager OHS&W Responsibility To ensure RMZ HSE Policy is understood by self and co-workers. To ensure RMZ safety management system is implemented and communicated to the team. To ensure OHS objective are understood and individual objectives are completed as per the defined target date. To identify risk at his work place, control measures are implemented and communicated to concerned employees. Actively Participation in Employee Consultation Forum and other OH&S related meetings. To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures. To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.) To attend all the training as per TNI and Training plan. To ensure that all OH&S related documents are maintained, tracked and tracked as per assigned responsibility. IMS Responsibilities Determine issues, needs and expectations of interested parties Determine aspect-impacts including significant aspects and implement relevant controls Determine hazards-risk including significant hazards and implement controls Maintain and update aspect-impact register and HIRA register. Planning to achieve IMS objectives as set by management Complying with all applicable legal requirements Identify training needs and attend trainings as planned. Maintain records of external communication if any Maintain & retain documented information Manage changes in a structured manner Waste management and disposal Determine emergencies and test all emergencies Participate in mock drills Participate in incident investigation Take corrective actions on all nonconformities including incidents/accidents if any. Undertake continual improvements Actively participate in 5S initiatives to maintain cleanliness and discipline within the Soft Services department People Management Responsibilities Able to lead site team to run the Housekeeping Operations smoothly Staff’s discipline and wellbeing.