Software Development Engineer II

Amazon Customer Service (CS) is hiring a Software Development Engineer II to join the Associate Experience team. Our organization is at the forefront of customer experience — seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our Customer Service Associates (CSA).

Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and we are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

As a Software Development Engineer II on this team, you will design, develop, and own comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale. You will partner with cross-functional teams to drive technical strategy and improvements to our technology platform, owning systems that power the ultimate customer service experience. You will also contribute to engineering best practices and mentor junior engineers on the team. You should be somebody who thrives on solving difficult technical problems, designing scalable solutions, and feels strongly about building reliable software with a customer-centric mindset.

We use Scrum, test-driven development, and continuous deployment to deliver projects by making effective trade-offs between time, quality, and resources. If you are results-oriented, data-driven, and passionate about creating innovative customer experiences through technology, we would love to connect with you.