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Job description
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Global Quality (GQ) Non-Volatile Memory Quality Reliability Assurance (NVMQRA) Returned Material Authorization (RMA) Failure Analysis (FA) Engineer at Micron Technology, you will perform advanced system-level failure analysis of customer-returned products while leveraging AI-enabled diagnostic tools, data analytics, and automation technologies to accelerate root-cause determination. You will collaborate with cross-functional engineering teams to drive corrective actions, quality improvements, and customer satisfaction initiatives. In addition, you will lead strategic projects focused on AI transformation, process automation, operational excellence, and continuous improvement of Failure Analysis capabilities across the organization.
Responsibilities and Tasks
Perform FA of Customer Returns
Understand customer failure mode and observed fail conditions
Perform initial FA, including usage of Agentic-AI tool
Replicate customer test environment
Perform Automated Test Equipment (ATE) analysis and interpret results
Perform detailed fault isolation once failure has been confirmed
Collaborate with cross-functional resources and support groups to identify root cause and corrective action
Summarize findings and submit for Component / Firmware / Module FA
Provide FA Diagnostic Reports to Internal Customers
Verify summarize analysis at electrical and physical level
Identify potential risks to external customers
Communicate with respective Business Unit(s) (BU) on potential impact to customers
Provide formal FA reports with findings
Provide regular updates through interim reports and conference calls
Manage Communication of FA Results to Internal Teams
Provide additional information to enable identification of root cause/corrective action
Ask detailed and follow up questions as necessary to provide an adequate customer response
Analyze data from various sources for trends and variations
Drive overall process and product quality improvement
Record FA results and usage statistics in internal tracking system
Create and distribute FA status reports
Maintain Knowledge of Product Drive Capabilities and Characteristics
Stay current on latest technology and AI development
Maintain operational knowledge on FA diagnostic tools and methodologies
Comprehend qualification data and potential impact to customer operation
Stay current on common customer applications
Partner with customer support team for quality project initiative
About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
