Solution Architect

End Date Thursday 29 October 2026 We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options Hybrid Working Job Description Summary The purpose of the Senior Solution Architect is to orchestrate complex solution architectures with a broad architectural significance for key outcomes or epics by defining the architectures and designs that deliver our key outcomes aligning with our technology strategy. They play a substantive role in enabling teams to deliver at pace by shaping the solution architecture forward look for a lab or platform, and partner with Product Owners engineering teams and Enterprise architects. Job Description Senior Solutions Architect — Customer Decisioning (PEC Platform) Location: Hyderabad 15+ years of experience

Function: Personalised Experiences & Communications (PEC) — Customer Decisioning Lab

Contract type: Permanent / Full‑time

Reports to: Head of Engineering, Customer Decisioning Lab

Why this role exists

We’re scaling a bank‑wide real‑time decisioning capability to power next‑best experiences across digital, colleague and outbound channels. We’re building the “decisioning brain” that integrates AI and adaptive models, engagement policies and channel orchestration—underpinned by modern data foundations on GCP and event streams (e.g., Kafka).

The role in a nutshell

You will be the end‑to‑end solution authority for decisioning within the PEC Platform: shaping how Decisioning Ecosystem (NBA, engagement/contact policies, arbitration) integrates with our data platform and channels, ensuring designs meet demanding non‑functional targets (latency, resilience, cost effectiveness, security and observability), and setting guardrails and patterns that squads and partners can use to deliver at pace—safely and consistently.