Specialist - Operations Quality

The Quality Specialist role is responsible for the alignment of quality strategy with business goals. Acts as an advocate for the customer in terms of requirements, feedback, customer satisfaction, and loyalty. Takes care of ‘create’ process tailoring, establishes and maintains quality assurance guidelines and translates them into policies, procedures and methods to check services, products, materials, components and improve same. Ensures that last-mentioned are in compliance with organization's quality standards as well as other standards and regulations in accordance with the Nokia quality policy. Reviews and evaluates processes from diverse performance dimensions (speed, cost, efficiency, reliability, utilization, value) and aligns with business targets accordingly. Derives, designs, and implements process improvements and ensures complying with company quality standards and regulations.

• Develop and implement quality strategies, policies, and processes aligned with business goals and Nokia quality standards.
• Act as the voice of the customer by driving initiatives that improve customer satisfaction, quality performance, and service excellence.
• Monitor, evaluate, and improve processes across key performance dimensions including efficiency, reliability, cost, speed, and value.
• Lead quality planning, assurance, control, risk management, and continuous improvement initiatives across engineering and operational functions.