Specialist - Package Implementation

ServiceNow CMDB Analyst

Manage CMDB foundation data including product models deduplication activities and data quality improvements

Handle BAU requests incidents and service tickets related to CMDB data and configuration items

Monitor and maintain CMDB data accuracy consistency and governance standards across the platform

Perform analysis troubleshooting and stakeholder support to ensure reliable configuration data management

ServiceNow Discovery Specialist

Manage coordinate and oversee daytoday Discovery operations for Onpremises and Cloud infrastructure

Configure and support ServiceNow Discovery onboarding new network segments and ensuring accurate device identification and CMDB population

Troubleshoot Discovery issues including failed scans credential problems MID Server issues and connectivity challenges

Administer Discovery schedules IP ranges exclusion lists and performance tuning to optimize coverage reliability and data quality

Develop discover maintain custom discovery patterns endtoend using Pattern Designer extending outofbox patterns for unsupported or bespoke technologies

ServiceNow Service Mapping Specialist

Design build maintain and troubleshoot ServiceNow service maps to ensure accurate application and infrastructure dependency visibility

Lead service onboarding dependency validation mapping quality reviews and continuous improvement initiatives

Collaborate with application infrastructure and business teams to resolve mapping issues and support impact analysis

Manage BAU requests incidents operational support activities and stakeholder engagements related to Service Mapping services