You will be taken to LTIMindtree’s own careers page to apply. Job ID 1486137.
Job description
Role Title :Senior ServiceNow Developer AI Intelligent Service Management
Location: Pune or Hyderabad
Experience :5 to 8 years
Shift :General
Primary Skill :ServiceNow Development ITSM, APIs, GenAI LLMs ,RAG AI Agents Python
Role Summary
We are looking for a Senior ServiceNow Developer with 5 to 8 years of experience who combines strong ServiceNowITSM development expertise with handson experience implementing Generative AI solutions using external frontier models and AI platforms
This is not primarily a ServiceNownative AI role The candidate should have experience building AI capabilities outside ServiceNow and integrating them into Service Management workflows through APIs and integration patterns
The role will focus on applying LLMs RAG AI agents and enterprise knowledge to use cases such as incident management problem management change management knowledge management and service operations
Key Responsibilities
Design develop and enhance ServiceNow ITSM solutions across Incident Problem Change Request and Knowledge Management
Develop ServiceNow solutions using JavaScript Business Rules Script Includes Flow Designer REST APIs IntegrationHub and related platform capabilities
Design integrations between ServiceNow and external AILLM platforms
Build AI solutions using frontierfoundation models such as models from OpenAI Anthropic Google Meta or equivalent enterpriseapproved platforms
Develop RAG and agentic AI solutions grounded in enterprise Service Management data
Build AIassisted workflows for
oIncident summarization and triage
oIncident categorizationrouting
oSimilarincident identification
oKnowledge recommendation
oProblemrootcause investigation
oChange risk and impact analysis
oResolution recommendation
oService desk assistance
Develop secure APIs and orchestration patterns between AI services and ServiceNow
Implement prompt engineering structured outputs toolfunction calling and agent workflows
Integrate AI applications with enterprise search vector databases and knowledge sources
Implement appropriate guardrails grounding access controls auditability and humanintheloop controls for production AI
Work with Service Management AI engineering architecture security and data teams to take AI use cases from MVP to production
Establish monitoring and evaluation for AI solutions including accuracy hallucinationgrounding latency cost and business outcomes
Required Experience
5-8 years of ServiceNow development experience
Strong handson experience with ServiceNow ITSM
Strong ServiceNow JavaScript development skills
Experience with RESTSOAP APIs and enterprise integrations
