Specialist Software Engineering- Service Now Developer
- Location Hyderabad, India
- Experience 5+ yrs
- Job type Full-time
- Posted 15 Oct 2026
You will be taken to AT&T’s own careers page to apply. Job ID 97172068832.
Job description
Role: ServiceNow Platform Production Support Specialist Location: Bengaluru/Hyderabad Experience: 5 + years to 8yrs
Role Summary The ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis. The role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments.
Key Responsibilities Incident Management Monitor ServiceNow queues and handle incoming incidents and service requests. Log, categorize, and prioritize incidents based on impact and urgency. Perform initial troubleshooting using knowledge articles and standard procedures. Resolve common issues within defined SLAs. Escalate unresolved incidents to Tier 2 or Tier 3 teams with proper documentation. Request Fulfilment
- Process standard service requests such as:
User access requests Basic configuration requests Catalog request fulfilment Tenant Application Code Deployment Requests
