Specialist, Technical Support

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Specialist, Technical Support, you’ll play a key role in ensuring our employees have the technology, tools, and support they need to do their best work. You’ll provide hands-on technical support to both onsite and remote employees, troubleshoot hardware and software issues across PC and Mac environments, and support critical IT operations including onboarding and offboarding, asset management, account administration, and workplace technology.

You’ll also have the opportunity to work with technologies such as Google Workspace, Azure AD, Intune, JAMF, Jira, Slack, and BetterCloud, while exploring how AI tools like Claude, ChatGPT, Codex, Glean, and Gemini can improve troubleshooting, documentation, automation, and everyday IT operations.