You will be taken to HSBC’s own careers page to apply. Job ID 63595.
Job description
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will:
Provide end-to-end production support for business-critical applications, including monitoring, incident detection, troubleshooting, recovery and service validation.
Participate in a 24x7 support model, including an agreed on-call or shift rota where required.
Investigate and resolve production incidents, user queries and service-impacting issues across application, middleware, database and infrastructure layers.
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Lead or support major incident and crisis calls, coordinating application, infrastructure, database, middleware, network, security and vendor teams.
Maintain clear ownership, action tracking, incident timelines, stakeholder communications and service restoration updates.
Analyse application, system, Unix/Linux and middleware logs, monitoring data and system evidence to diagnose recurring, intermittent and performance-related issues.
Support application restarts, batch recovery, job reruns, operational fixes, patching, vulnerability remediation and post-change health checks in line with approved procedures.
Lead or contribute to Problem Management, Post-Incident Reviews (PIRs), Root Cause Analysis (RCA), corrective actions and preventative improvements.
Support operational controls, Backup and Recovery Testing Tracker (BRETT) activities, disaster recovery testing, resilience exercises, audit evidence and risk escalation.
Manage vendor relationships and drive technical investigations, escalations, actions and resolution commitments through to completion.
To be successful, you will:
Have a degree or equivalent experience in Computer Science, Information Technology or a related discipline, with typically 5+ years’ experience in production support, application support or technology operations.
Have proven experience supporting business-critical applications in a regulated, financial services or high-availability environment.
Demonstrate strong troubleshooting skills across SQL databases, Unix/Linux, application logs, middleware, APIs, messaging, file transfers, HTTP/HTTPS and infrastructure dependencies.
Have practical knowledge of enterprise scheduling tools such as Control-M, including job monitoring, dependency analysis, failure investigation and controlled reruns.
Understand JVM and WebSphere concepts, including memory utilisation, garbage collection, threads, application servers, clusters, connection pools, logs, configuration and service health checks.
Be experienced in managing incidents from detection through to resolution, including major incident coordination, stakeholder communication, PIRs, RCAs and remediation tracking.
Demonstrate knowledge of operational controls, resilience and disaster recovery testing, patching, vulnerability remediation, audit requirements and ITIL practices.
Be calm, structured and decisive under pressure, with strong ownership, clear communication and the ability to explain complex technical issues in business-friendly language.
You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India
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