Johnson Controls
Sr. Analyst - Customer Success
- Location Pune-Maharashtra-India
- Experience 3-5 yrs
- Job type Full-time
- Posted 15 Oct 2026
- Qualification Bachelor's (Engineering)
You will be taken to Johnson Controls’s own careers page to apply. Job ID WD30282582.
Job description
Job Description Analyst - Customer Success (Pune)
Role Overview We are looking for an Analyst - Customer Success with around 3 to 5 years of experience to provide first-level technical support for OpenBlue Enterprise Manager. You will analyze remote data, identify issues in HVAC and BAS operations, and work with customers and internal teams to drive fast, clear resolution.
Key Responsibilities
- Provide first-level technical support for OpenBlue Enterprise Manager.
- Analyze remote data, widgets, graphs, and visuals to identify HVAC and BAS issues.
- Troubleshoot bad or unreliable data and understand how data flows from BAS to the IoT platform.
- Coordinate with end customers, branch teams, third-party partners, Development, and DevOps teams.
- Use knowledgebase articles, problem-solving, and critical thinking to resolve issues or escalate them appropriately.
- Support clear customer communication throughout the issue lifecycle.
How You Will Do It
- Take ownership of each customer issue and follow it through to resolution or escalation with clear updates and accountability.
- Stay close to the data and the operating context so you can identify the real problem quickly and focus on what matters most to the customer.
