Sr. Associate IS Business Analyst-Governance

Career Category Engineering Job Description What you will do Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. In this key role, you will support the Customer Care & Experience (CCE) Governance team. The Customer Care & Experience organization at Amgen is dedicated to enhancing the digital experience of Amgen’s workforce by advancing capabilities that improve employee productivity, collaboration, and engagement. Within CCE, the Digital Workplace Experience (DWX) team drives adoption and maximizes the business value of end-user technologies. These technologies include collaboration platforms such as Microsoft Teams, Webex, and Miro, as well as workplace devices including PCs, mobile phones, tablets, and printers. The team is composed of cross-functional IS professionals who deliver services spanning operations, engineering, governance, and user enablement. The Sr. Associate IS Business Analyst will support the CCE Workplace Governance team by managing software and services purchase order processes, coordinating PO-related activities, and serving as a Change Lead. In this capacity, the individual will document and communicate changes and releases impacting End User Computing (EUC) technologies and facilitate the weekly Change Advisory Board (CAB) process. Success in this role requires strong collaboration skills, attention to detail, and the ability to effectively partner with service owners, system owners, and cross-functional stakeholders across multiple time zones. Key responsibilities: