Sr. Customer Service Representative

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description

About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. About the Global Commercial Operations Center At Thermo Fisher Scientific, we are committed to being a company that creates innovative solutions across the range of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Commercial Operations organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success. The Bangalore Global Commercial Operations Center operates across three shifts, supporting critical back-office activities for the Global Commercial Operations organization. Together, these teams provide five-day-a-week operational coverage and play a pivotal role in helping us deliver on our commitments to quality, innovation, and customer support. This position is part of the third shift, supporting global business operations and ensuring continuity across multiple time zones. What We Do