Sr. Facilities Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role We are seeking an experienced Facilities Executive to lead soft services delivery across our managed facilities. This hands-on role requires managing vendor relationships, ensuring service excellence, and maintaining the highest standards of cleanliness, safety, and operational efficiency.

Key Responsibilities Soft Services Management Oversee janitorial and housekeeping services to maintain superior cleanliness standards across all facility areas. Manage pest control programs including vendor coordination, scheduling, and compliance monitoring. Supervise landscaping and grounds maintenance for both outdoor and indoor areas. Ensure washroom hygiene services including consumables management and sanitation protocols. Operations & Service Delivery Conduct regular facility inspections and maintain comprehensive inspection records with corrective action tracking. Manage work order systems including ticket creation, assignment, tracking, and timely closure. Coordinate shift schedules for facility staff to ensure 24/7 coverage. Monitor service quality through audits and user feedback to drive continuous improvement. Vendor & Contract Management Manage relationships with external vendors and service providers including performance reviews. Monitor and enforce Service Level Agreements (SLAs) with tracking of response times and quality metrics. Conduct vendor performance evaluations and implement corrective actions when needed. Process invoices and ensure budget compliance while optimizing costs. Compliance & Safety Ensure adherence to health and safety regulations across all soft service operations. Conduct risk assessments and implement safety protocols for housekeeping operations and chemical handling. Maintain compliance with environmental regulations including waste segregation and recycling programs. Keep accurate records of certifications, chemical inventories, and training documentation. Performance Monitoring Track key performance indicators including service delivery metrics, complaint resolution rates, and cost efficiency. Generate monthly reports on facility operations, service trends, and budget utilization. Identify opportunities for process improvement and cost reduction through data analysis. Required Qualifications Education & Experience Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field. 4-6 years of experience in facilities management with focus on soft services delivery. Prior experience managing large facilities (minimum 500,000 sq ft) or multi-site portfolios. Proven track record in vendor management and contract administration. Technical Skills Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting. Experience with CAFM/CMMS systems (Planon, IBM Maximo, or similar) preferred. Excellent written and verbal communication skills. Strong analytical capabilities with attention to detail. Core Competencies Strong stakeholder management and relationship-building skills. Excellent organizational abilities with capacity to manage multiple priorities. Proactive problem-solving approach with ability to work under pressure. Customer service-oriented mindset with commitment to exceeding expectations. Knowledge of health and safety standards and environmental compliance. Personal Attributes Self-motivated and results-driven with strong work ethic. Willing to work in rotational shifts including nights, weekends, and holidays. Flexible and adaptable team player who can also work independently. Professional demeanor with high integrity and ethical conduct. What We Offer Opportunity to work with JLL, a Fortune 500 global leader in real estate services. Exposure to world-class facility management practices and professional development opportunities. Competitive compensation package and comprehensive benefits. Clear career progression pathways within JLL's global platform.