Sr Principal Customer Engineer - Prisma AIRS

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary

Job Summary

As a Senior Principal CE Prisma AIRS Engineer, you will focus on the core AI inspection, gateway, control plane, and security enforcement layers of our managed Prisma AIRS and Cloud NGFW solutions. You will partner with Customer Reliability Engineering (CRE) to bridge the gap between customer-facing teams and backend cloud infrastructure, providing escalation support and defining supportability requirements. This role uniquely empowers you to act as a thought leader within the Global Customer Support (GCS) organization while working with cutting-edge AI and cloud security technologies. You will thrive in this position if you excel in cloud-native environments and consistently seek to understand the "why" behind complex technical issues. Key Responsibilities