Sr Product Manager Tech

Amazon's mission is to be 'Earth's most customer-centric company,' and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world.

Our CS Technology organization powers customer service by developing elegant customer and Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automation solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customer issues using associate-facing products powered by human-centered design.

Our team is looking for a talented and experienced Senior Product Manager – Technical to own a critical channel and workstream within our associate-facing product suite. In this role, you will balance current-state operational excellence with long-term platform transformation — ensuring your workstream is stable today while building toward the next generation of dynamic, personalised associate experiences. You will manage escalations and backlog prioritisation, integrate new capabilities without degrading the associate experience, and serve as a strong advocate for your work stream across cross-functional teams.