Sr Product Support Representative

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

We are looking for a highly analytical and customer-focused Sr Product Support Representative to manage the most complex Level 2 support cases within a structured, tiered support environment.

As a senior individual contributor, you will serve as a recognized Subject Matter Expert (SME), leading complex technical investigations across multiple Ready product areas. You will independently resolve high-impact customer issues, collaborate closely with Engineering, Product Management, and QA, and identify opportunities to improve product quality, troubleshooting practices, and operational efficiency.

Experience with US HCM (Payroll, Time & Labor, HR, Benefits) is preferred. Candidates with strong L2/L3 enterprise application support experience and exceptional troubleshooting skills are also encouraged to apply.