Sr. Program Manager - RBS Emerging Stores, Retail Business Services

About the Team Retail Business Services (RBS) is a tech-led business operations organization within eCF that identifies and eliminates defects across Amazon Stores' growth and efficiency. The Returns Reduction program sits within the Cost BU and is responsible for reducing customer-initiated returns (CIR) and Net Cost of Returns to Customers (NCRC) across International Emerging Stores (IES) — including BR, MX, AU, TR, IN, MENA (AE, SA, EG), ZA, and SG. The program operates across three levers: catalog defect elimination to reduce CIR, vendor-controllable return reduction through Optimize Your Cost adoption, and high-return-rate (HRR) cohort intervention. Role Overview: We are seeking a Sr. Program Manager to own and drive return reduction initiatives across IES markets within the RBS Returns Reduction program. This is a multi-country, multi-workstream role that requires navigating ambiguity across emerging marketplaces with varying data maturity, regulatory environments, and operational readiness. You will partner with IES country teams, WW Returns & Recommerce, Buyer Abuse Prevention (BAP), Category teams, and RBS Sciences & Tech to define, size, launch, and scale return reduction interventions — often building from scratch in markets with limited data infrastructure. Key Responsibilities