Sr. Software Engineer L4
- Location Pune Office
- Experience 5+ yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to DDN’s own careers page to apply. Job ID 19484e46-31dc-4117-b8da-0eb60e9d5d88.
Job description
As a Software Engineer – Infinia L4, you’ll be an escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale. This role is part of the Infinia Core engineering team.
You’ll collaborate with Engineering, Product Management, and Field teams to drive root cause resolutions, define architectural best practices, and continuously improve product resiliency. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers.
KEY RESPONSIBILITIES
Technical Expertise & Escalation Leadership
- Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
- Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios.
- Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
- Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
